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Terms & Conditions

ADDITIONAL DRIVERS
All drivers must meet our minimum age requirements and present a valid photo driver`s licence. All location policies that apply to the renter will also apply. 

AGE
Renter must be 25 years of age with a valid driver`s licence and major credit card in his/her own name. At some locations Renters 18 through 24 years of age may rent a vehicle with an additional surcharge per day.

DEPOSIT RULES
Every rental agreement requires a credit card pre-authorization for the estimated amount of the rental plus an additional charge. 

DRIVERS LICENCE
Drivers must have a valid full class 5 drivers licence at the time of rental. The drivers licence must be valid for the entire rental period. International renters require a driver’s licence in English or French, or an International Drivers licence.

EARLY RETURN
Vehicles are rented on a daily (24 hour) basis. Any rental of less than 24 hours will be charged a full days rate. No refunds will be authorized for early returns.

EMERGENCY INFO
U-Drive Head office: 1-866-974-8374

FUEL
Option #1 – Fuel Service Option (You Fill the Tank)
Vehicle is rented with a full tank. At return, make sure fuel is at the same level you started with.

Option #2: Fuel Service Option (We Fill the Tank)
Vehicle is rented with a full tank. We will refuel the vehicle based on the kilometers driven or level of the tank. A refueling service fee of $2.950 per liter will apply.

Option #3: Prepay the Fuel (Prepaid )
No need to refuel the vehicle before you return. Purchase the gas in the tank at time of rental and you can return at any level. Price is competitive with local pump prices. NO REFUND WILL BE GIVEN FOR UNUSED FUEL

GEOGRAPHIC
Vehicles are only permitted to travel within Canada and the United States. 

MILEAGE
Rates that come with unlimited mileage per day have a max of 4000 kilometers free per rental.  Additional kilometers will be charged per km.

ONE-WAY
One way rentals are only permitted between U-Drive Car Rental locations. The one way rental fee varies, depending upon what location vehicle is returned to.

OPTIONAL PROTECTION PRODUCTS
Loss Damage Waiver (LDW)
Accepting waives any responsibility for loss or body damage including Down-time.  The waiver may have a deductible for which you are responsible.

Loss Damage Waiver is not Insurance and is not mandatory. The Loss Damage Waiver can be purchased at the time of booking or time of rental. If the Loss Damage Waiver is not purchased, renter is responsible for all damage to the rented vehicle and will pay a daily Down-time fee until the vehicle is repaired or a total loss is settled.  

Roadside Assistance Plus
An optional service which, if accepted, reduces your financial liability for services required to remedy non-mechanical problems of the vehicle and/or problems resulting from an accident or collision. Can be added at the time of booking or time of rental. May not be available at all locations.

  • Lock out service maximum CAD 250.00 per rental
  • Dead battery service maximum CAD 250.00 per rental
  • Spare tire mounting service maximum CAD 250.00 per rental
  • Out of Gas service maximum CAD 250.00 per rental
  • Lost key service maximum CAD 500.00 per rental
  • Towing service maximum CAD 500.00 per rental

Udrive rates include Basic Emergency Roadside Assistance covering mechanical defects of the vehicle only.

Personal Accident Insurance and Personal Effects Coverage
Can be added at the time of booking or time of rental. May not be available at all locations.

Personal Accident Insurance (PAI) is an optional coverage for any accident involving death or bodily injury during the car rental covering you and your passengers.

You are covered for the duration of the rental in or out of the vehicle. Passengers are only covered while entering, occupying or leaving the Udrive car.

Coverage may be void if any direct or indirect injury occurs due to the following:

  • Intentional self-inflicted injury
  • Suicide or attempted suicide
  • Aircraft travel
  • Committing or attempting an assault or felony
  • Intoxicants or narcotics, unless by prescription

Personal Effects Coverage (PEC) is optional insurance for the loss or damage to Personal Effects of the renter and any companions travelling together in the rented car.

The maximum coverage per person is CAD 500.00 with a deductible of CAD 50.00. Maximum coverage per rental of CAD 1500.00.

  • Personal items covered are insured only while in the rental car.
  • Personal Effects Insurance will be paid in addition to any other homeowners coverage.
  • If loss or damages occur, completion of claim form must accompany claim. 

All losses must be reported to the police and there must be signs of forcible entry. Property is valued at actual cash value and not replacement cost. A copy of the police report must accompany the claim.

OVERSTAY
If the vehicle is not returned on the date and time agreed upon at the time of reservation, all special rates and weekend rates will be charged at regular rate with an additional surcharge.

PAYMENT
The following methods of payment are accepted for full payment at return of rental: VISA, MasterCard, American Express.

RESERVATION HOLD TIME
Vehicles are held for 1-hour after the reserved arrival time. In the event of any delays you may call or email us to advise of any changes in your pick up time. After the 1 hour window you will be considered a no-show and Udrive may or may not be able to honor your reservation, depending on availability.

NO-SHOW FEE
Pay Later Booking: In the event of a no-show the customer will be charged a no-show fee plus one day Rental charge unless the booking indicates free cancelation.  

Pay Now Booking: In the event of a no-show the customer will be charged the entire reservation total.

SHUTTLE SERVICE
Airport & Local Customers:
Please see specific location rental terms for free pickup information.

SMOKING
All vehicles are non-smoking.  If evidence of ashes or smoke smell is detected, renter will be charged for a shampoo.

SPECIAL EQUIPMENT
Child Safety Seat and Child Booster Seats will only be guaranteed when reservation is booked 48 hours prior to pick-up. Udrive is not permitted to install seats. Not available at all location.

PETS
Pets are not permitted in rental vehicles.

TRAFFIC VIOLATIONS AND FEES
The renter is responsible for paying all parking and traffic violations incurred while using the rental vehicle. These items will be billed directly to the Credit Card used for the pre-authorization.